[full_column] [accordion title="" open="0"] [accordion-item title="Ordering items on our website:"] Add items to your shopping bag. The Shopping bag will enable you to view item name, quantity and price. Before finalizing the deal you can edit your shopping bag contents. When you're done shopping you will be asked to provide your personal information. An order confirmation will be immediately displayed on the screen followed by an E-mail confirming your order has been received. You can also order by telephone. Call us at 972-3-5297155 and place an order. [/accordion-item] [accordion-item title="Shipping and Handling"] Choose your preferred delivery method from the following: You are welcome to pick up your order at Marioneta store at the Jaffa flea market You can have your package delivered by registered mail. You can have your package delivered by a courier messenger. [/accordion-item] [accordion-item title="Shipping costs"] 17 NIS for registered mail. 42 NIS for courier messenger. Delivery services are currently available only in Israel. Free shipping on orders of 250 NIS and more. [/accordion-item] [accordion-item title="Payment"] Marioneta accepts payments from the following: Visa, Mastercard, American Express, Diners, Discover. Spread payments (credit card) is possible on orders over 300 NIS. Payment is also possible via PayPal. Creating a PayPal account is not necessary. [/accordion-item] [accordion-item title="Discounts"] Free shipping on orders over 250 NIS. [/accordion-item] [accordion-item title="Out of stock items"] On occasion, items are not available at the time you want to purchase them. We will be sure to update you on matters such as these and give you the option to choose a different item instead or cancel your order, in which case your credit card will not be charged. If you choose to substitute the unavailable item with a new one, your order will be updated accordingly. [/accordion-item] [accordion-item title="Returning items bought online"] Information can be found on our 'Return Policies' page. [/accordion-item] [accordion-item title="Personal assistance on purchasing a gift"] We'd love to help you pick the perfect gift. Contact us at 972-3-5297155 and we will be at your service. [/accordion-item] [accordion-item title="Gift packaging"] All gifts are elegantly wrapped. Contact us If you prefer to not have your gift wrapped. [/accordion-item] [accordion-item title="I forgot my username and/or password"] E-mail us at info@marioneta.co.il and we will restore your forgotten Username/ Password. [/accordion-item] [accordion-item title="Shipment Destinations"] Delivery services are currently available only in Israel. We ship to all Israeli Destinations, unless security problems prevent us from doing so. In such cases, the courier messenger will approach the destination and deliver package within safety zone. [/accordion-item] [accordion-item title="Ordering on the telephone"] Add items to your shopping bag. After you are finished shopping, choose “order by phone” option (instead of filling out your personal information). [/accordion-item] [accordion-item title="Secure Shopping at Marioneta online"] The SSL technology allows us to provide you with a safe and secure shopping experience. All you personal information is encrypted before it is being transmitted over the internet. [/accordion-item] [accordion-item title="Return and Exchange policies"] You can return an item if not defective and having been kept in its original package, within 14 days of purchasing it. Garments: can be returned and refunded within 14 days. Shipment costs and a 5% commission will be deducted from your refund. Items purchased on a final sale can be returned within 5 days. All items can be exchanged within 30 days. (your Marioneta account will be credited for the sum of the exchange for your convenience). Delivery costs will not be refunded. [/accordion-item] [accordion-item title="Gift certificate/credit"] Gift certificate/credit is only useable within 6 months of purchase. [/accordion-item] [accordion-item title="Contact Customer service"] Sunday through Thursday, 9:00 - 19:00 972-3-5297155. [/accordion-item] [accordion-item title="Spreading out your credit card payments"] You can spread out your credit card payments as follows: Orders 300 NIS or more : 2 payments Orders 500 NIS or more : 3 payments Orders 1,000 NIS or more : 4 payments [/accordion-item] [accordion-item title="Special orders (size, color)"] We'll do our best to assist you at 972-3-5297155. [/accordion-item] [/accordion] [/full_column]